Complicated Made Simple

Customer Knowledge For Intelligent Business

AboutUs

ComSim is a high end Market Research and Analytics firm with the ability to record responses on customer satisafaction surveys from customers anywhere in the world,in their local language of business, by telephone or via the internet. We focus on delivering Actionable insight, through our tool SATISACTUAL^TM which capture responses in real time and presents periodic reports directly to the client.

Professionalism is our way of business, and we hold the trust of our clients for the last two decades with our commitment to confidentiality.We are known for our responsiveness, nimbleness and the ability to customize, with quick results.Since 1993 ComSim has been providing timely and accurate customer perceptions to high-technology organizations world wide.

Data is analyzedand reported according to the specifications of clients.Project design expertise, engineering know-how and multi-cultural understanding are key strengths that have propelled ComSim’s success

Methodologies

Method

ComSim uses telephone and web surveys to gather information.

Rating Scales

There is always a debate as to whether to use a satisfaction scale with a midpoint or not - for example, a 5-point scale

Question Types

These questions can ask the degree of satisfaction or the quality of service or product on a pre-defined scale.

Products

The Real Time Solution For Customer Issues

Know your customers' perceptions in real time. When a customer survey is completed, the results are entered into a real-time web portal called SatisACTual™. SatisACTual also provides the capability to listen to the actual interview recording.

Customer Feedback Online Reporting

CFOR™ is ComSim’s paperless system for reporting, tracking, and bringing to resolution customer Issues. It is a web-based process that integrates the aspects of defining, assigning, analyzing, tracking and resolving all Issues that are reported.

Survey Types

Event-based Surveys

Event-based surveys are conducted in follow-up to a recent customer experience.

Project or Phased Surveys

Project and phased surveys are administered at predetermined milestones in a project or at certain points in a continuing customer relationship.

Corporate Image Surveys

Wise management will include a corporate image survey at appropriate intervals

Lost Sales Surveys

Discovering the reasons behind an unsuccessful sales experience requires objectivity. An interview of the prospective customer by a third party will provide candid responses.

Frequently Asked Questions

Why survey?

A good survey provides specific information that you need.Regular surveys point out patterns, trends and opportunities.

What does ComSim need from us to start the survey process?

The main thing is an accurate customer list in Excel or other electronic format. See Get Started .

Do I create the questions, or does ComSim create the questions?

ComSim will meet with your organization to understand your business process and issues. ComSim will create a protocol so that the questions are effective, specific, and appropriate for the survey medium.