The Real-Time Solution for Customer Issues

      1. SatisACTualTM is a Real-Time Solution for Customer Issues.
      2. It enables a firm to know their customers’ perceptions in real time, with real-time status, notification, and alerting features.
      3. When a customer survey is completed, the results are entered into SatisACTual™ real-time web portal.
      4. SatisACTual also provides the capability to listen to the actual interview recordings.
      5. Results can be sent periodically in the form of a customized report.
      6. SatisACTual can notify users when a response meets pre-set criteria, such as a low rating, a response from a key account, company, or a particular product.
      7. When the results fall within pre-set parameters, it can be used to escalate cases requiring attention by another level of management. To read more click here


Customer Feedback Online Reporting

CFOR™ is ComSim’s paperless system for reporting, tracking, and resolving customer Issues. It is a web-based process that integrates the aspects of defining, assigning, analyzing, tracking and resolving all Issues that are reported.

The steps in the process are:

      1. The person who has experienced or who has knowledge of a problem reports the Issue online.
      2. The system alerts the appropriate QA manager to the new entry.
      3. The QA manager, using CFOR, assigns an Owner to be responsible for diagnosing the situation and finding a solution that resolves the issue.
      4. The Owner may investigate the issue personally or, using CFOR, delegate the work to an Analyst, who performs the detailed analysis of the issue and defines a solution for the Owner.
      5. The resolution must be fully acceptable to the QA manager before the Issue is closed.To read more click here