Event-based surveys

Event-based surveys are conducted in follow-up to a recent customer experience. When your customers have multiple events in a short time period, it is important to avoid interviewing the same individual too frequently. Interviewing a representative sample of your recent customers on an ongoing basis is the solution. Business areas for which this approach is ideal are:

  1. Customer Service
  2. Technical Support
  3. On-site Service
  4. Parts Ordering
  5. Repair or Exchange
  6. Product installation
  7. User Group Meeting or Trade Show
  8. Training