Corporate Image Surveys
Wise management will include a corporate image survey at appropriate intervals.to provide the “bigger picture” of the business – to evaluate what it is, what it does and what it is aspiring to become. These surveys are done less often than event-based surveys – usually no more frequently than annually — and may seek input from several quarters including customers, competitors, managers and other employees and the general public. Corporate image surveys address:
- Awareness and perception of the organization, providing a baseline or a reality check
- Reaction by customers, employees and competitors to a recent innovation, acquisition,event or campaign
- Opinion of the company in response to advertising and/or coverage by the media
- Standing and reputation of the organization in the global marketplace
- Level of recognition of the company name and brands
- Company values, strengths and weaknesses as perceived by customers, employees and the market in general
- Client expectations and concerns Results from corporate image surveys provide anespecially valuable tool for sales, advertising, marketing and communications purposes.